Refund & Returns Policy

Effective date: 4 August 2026

Thank you for shopping with Marmo Living. We want you to be happy with your purchase. If you're not, here is how returns, refunds and exchanges work.

Your right to cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at hello@marmoliving.co.uk with your order number within this 14-day window.

Returns

Items must be returned unused, in their original packaging, within 14 days of your cancellation request.
Items that have been assembled or partly assembled are not eligible for return, as we're unable to resell them once built. Please check all parts against the instructions before assembling.
Sale items are returned on the same terms unless stated otherwise at checkout.
Return shipping is the customer's responsibility unless the item arrived faulty or damaged.

Damaged or faulty items

Please inspect your delivery as soon as it arrives. If any part is damaged or missing, contact us within 48 hours of delivery at hello@marmoliving.co.uk with photos, and we'll arrange a free replacement part or collection at no cost to you.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund is approved.
Approved refunds are processed within 5 business days back to your original payment method.
If a returned item shows signs of use or damage not caused by us, we may deduct an amount reflecting the reduction in its resale value.
Where return shipping isn't free, the cost of return delivery will be deducted from your refund.

Exchanges

If you'd like a different colour or size, please follow the returns process above for the original item and place a new order. Faulty or damaged items are exchanged free of charge.

Contact

Questions about a return or refund? Email hello@marmoliving.co.uk and we'll help.

This policy may be updated from time to time. The version on this page is always the most current.